IT/Application Support Analyst

Personal summary

Experienced IT Support professional with a strong technical background and a passion for providing exceptional customer service. I supported ERP and Warehouse Management System (WMS) products. Proven track record in resolving technical issues efficiently and effectively, ensuring minimal downtime and maximum productivity. Excellent problem-solving skills with the ability to troubleshoot hardware and software problems, network connectivity issues, and system failures. Proficient in supporting Windows operating systems and applications, as well as various mobile platforms. Adept at communicating complex technical concepts to non-technical individuals, fostering a positive and collaborative working environment. Committed to staying up-to-date with emerging technologies and industry trends to deliver innovative solutions. Strong attention to detail, organizational skills, and the ability to prioritize and manage multiple tasks simultaneously. A team player with good interpersonal skills and a proactive approach to problem-solving. Dedicated to delivering outstanding IT support to users.

Skills

ERP6 SQL4 Java2 IT support7 Technical support7 Microsoft Office 3657 Canva1 Technical testing2 Testing (IT)2 Oracle Database (RDBMS)1