Master information

Task description and requirements

Role : UC4 Administrator
Location : 100% Remote

Responsibilities
• As UC4 Administrator you are responsible to maintain and improve Job Scheduling Services IT-Infrastructure Landscape
• Initiate corrective actions based on customer satisfaction survey
• Continuous service improvement
• Identify key incidents and collaborate with each team / individual to minimize incidents
• Point of Contact for task in Job Scheduling Services
• Ensuring compliance with the defined quality / safety standards
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, troubleshooting & Vendor coordination
• Support Service Request handling
• Support Incident Request Handling
• Manage Customer Project Delivery
• Revenue as detailed in Impact Section
• Very Large/ Complex/ Multiple Regions or Global
• High/ Very High Risk
• Communicates the direct value our capabilities will provide to our business partners & customers
• Manages Project Team
• Manages internal as well as external resources with a team size greater than 40 people
• Mentors & encourages skill development of project team members through others
• Provides detailed performance review input and development recommendations for key contributors
• Mentors others, providing a role model and support for individual development

Skills
• Extensive Experience in Automic Workload Automation ( UC4 )
• Very good experience in maintenance of Automic Batch Scheduler
• Strong experience in Architecture, Design and Implementation of High Availability robust Automic's Automation Engine
• Strong experience in Administrative task setup & configuration.
• Excellent knowledge on Application Integrations and security setup for roles and responsibilities of users within UC4
• Project Management experience

Requirements
• Installation
• Troubleshooting issues
• User and Group administration
• Patch management
• Performance monitoring and basic tuning
• Enabling logs for monitoring
• Configuring/Customizing the tools as per the design
• Apply/Remediate/Update licenses appropriately

Category