Solution Architect / Bid Writer
A flexible, self-motivated individual with a sustained track record in Service Delivery Consultation and Management, ITSM Solution Architecture and Transformation within IT Operations. Proven ability to work under pressure to tight and changing deadlines remaining adaptable while always completing deliverables. An ITIL Expert, providing consultation, design and delivery of processes utilising BPMN via MS Visio. Delivering leadership skills while providing both operational and process driven goals enabling an holistic insight to find the best possible solution utilising a proactive approach. Roles include designing and implementing processes in ServiceNow, designing operational strategy for MSP services and providing solutions to fulfil transformation projects. Extensive experience working with 3rd parties and procuring and configuring new ITSM solutions with vendors from the Gartner upper quadrant. Acting as a Technical Lead across multiple areas, including leading L2 Support team management, Global Command Centre teams and Business Continuity globally. Lead Service Architect on pre-sales bids for FTSE 250 company and Solution Architect for FTSE 100 company including completing and managing all technical bid writing. Have comprehensive experience in communicating with all levels of management, 3rd parties, consortium members and global teams to deliver superior levels of service. Adept in building robust relationships with both internal and external customers, with the capacity to work on own initiative and take ownership and responsibility of issues.
ITIL Expert v3
2016 United Kingdom
ITIL 4 Managing Professional Transition
2020 United Kingdom