Customer Service Representative | Zendesk | Shopify | Email and Chat Support

Personal summary

I have six years of experience in customer service, where I've gained valuable skills and a deep understanding of providing exceptional support to customers. Throughout my career, I've successfully handled international accounts, showcasing my ability to adapt to different cultures and effectively communicate across languages. I'm proficient in customer service tools like Salesforce and Zendesk, which have helped me streamline processes and improve customer satisfaction. One of my strengths is my fluency in English, allowing me to confidently engage in both written and verbal communication. I have excellent chat and email etiquette, ensuring that every customer interaction is handled professionally and attentively. I'm dedicated to resolving customer issues promptly and efficiently, ensuring a positive customer experience. Moreover, I'm a fast learner who excels in environments that require adaptability and quick thinking. I can work well with minimal supervision, taking ownership of tasks and delivering results within deadlines. My ability to grasp new concepts swiftly enables me to contribute effectively to a team.

Skills

Customer Service6 Email Support4 Chat Support4 Shopify3 Zendesk4 Salesforce5 Ecommerce4