Jane of all Trades

Personal summary

• High-performing service delivery and operations support management executive with over 18 years of BPO, customer service, and management expertise. Vertical experience in Operations includes 8 years in People management, 5 years in Financial Assistance, 3 years in Training, and 2 years in Brand Management. • Driving growth through the account lifecycle including participation in sales/sales support roles, business process mapping, configuring delivery architecture, and account and people management. • Highly skilled and motivated in handling operations, designing policies for the company, business growth, facilities management, achieving customer satisfaction, staff supervision, training, brand development, country management, sales and distribution, and the ability to pinpoint areas for improvement and redesign. • Excellent decision-making and communication skills perfect for handling on-shore and offshore clients. Has a proven history of improving operations and increasing profitability for the company. • Skilled in leading teams with a focus on short- and long-term business needs to achieve organizational goals • Expertise in gathering leads and creating of management structures using intense research, data mining, and lead generation. I handled eBay, Amazon, and the website shops of my previous employer. I also handled logistics, ship/air freight, land deliveries, and orders. I am also in charge of recruitment, training, and lead generation, so expertise in proper research methodology is a must. Moreover, I have dealt with company and bank presentations for some Amazon sellers, who in turn, deliver nationwide and open up distributorship and network setup in different regions. In terms of knowledge base, I have experience in the forte of Business-to-Business (B2B), Business-toConsumer (B2C), and Consumer-to-Business (C2B). In facilitating skills, I do have the ability in content marketing, and data analytics (Data collection, testing, database handling, and analysis). The design concept for clients for development, advertising, email marketing, graphics, and social media marketing. The use of platforms like Infosoft, Mailchimp, and Salesforce for doing marketing automation and strategizing search engine optimization to maximize exposure and results by using google search, WordPress and others. I am an ISO-certified Trainer and a Lean Six Sigma Yellow Belt holder. I am well versed with Office tools so with appointment settings and the like. I can navigate both Windows and Mac with a little Linux on the side. File sharing is done through google drive or Dropbox. I can navigate Basecamp and manage different SocMed platforms and other communication tools such as 0365, Teams, Zoom, Google Meetings, WhatsApp, Slack, and Loom. I am also knowledgeable in dealing with WordPress, GitHub, HubSpot, and website-making systems like Weebly, Wix, and big daddy. The use of platforms like Infosoft, Mailchimp, and Salesforce for doing marketing automation. I also have a background in designing using Photoshop, Canva, and other mobile software. Appointment setting via Google calendar and simply book. Video editing via Proshow Gold, Movavi, and Adobe Premiere. Sound recording via Audacity and AudioLab. Project management tools via Zoho, Asana, Apollo, and Basecamp. I am trained with Atlas, Aspen, Cisco, and Bridge.

Skills

Account management8 Offshoring8 Database administration6 Personnel administration6 CRM (Customer Relationship Management)8 Train the trainer3 Business consulting4 Market research / -analysis Market research / -analysis3 Project management8 Corporate governance5