Ruelyn

Hourly rate: members only

Availability: members only

Willingness to travel: On request

Professional status: Freelancer

Last updated: 1 Feb 2024

Total work experience:

Language skills: English,

Personal summary

I have more than 2 years of experience in customer service. My long-term experience as a retention specialist has taught me to take ownership and taught me how to meet and exceed customers’ expectations to retain business and maintain loyalty. I have assisted all types of customers in most situations and provided an excellent customer service experience that greatly helps increase the company's market share. I assisted customers in their billing concerns, technical issues, processing orders, order and shipping issues, and cancellations. During my tenure, I have implemented retention strategies by resolving account issues and de-escalating customer complaints. I review customers' accounts to enhance the company's ability to maximize profitability and resolution. I have learned to empathize and work with less supervision to find the best solution that is in the best interest of the company. I am a results-driven and detail-oriented person that is passionate about helping others, disciplined, organized, and efficient. I can multitask and I can handle stress and pressure very well. I am also flexible and versatile. I am self-motivated and always go to work to see my positive impact on the company. It motivates me when I know that I contributed to the company’s growth. On top of that, in my personal life, I am supporting my siblings to finish their studies. That only means that I want to work as many hours as possible to earn more money. I genuinely want to work additional shifts and duties if the opportunity arises, so I can guarantee you that I will be available at short notice to help your company and I would never let you down. In addition to my professional experience, I hold a Bachelor's degree in Agribusiness Management which exposes me to business and employee management strategies. I also have a 100Mbps fiber internet connection with a backup power generator at home. I have a MacBook Pro with an intel core i5 processor and 8GB RAM with a noise-canceling headset. I am also ready to start in 2 weeks and willing to work for the long term at any time schedule, full time. Above all, I am very loyal and trustworthy. I can also get a recommendation from my current client.

Skills