Customer service consultant
Hourly rate: members only
Availability: members only
Willingness to travel: Europe
Professional status: Employee
Last updated: 7 Jul 2022
Total work experience:
Language skills: English, Lithuanian, Russian,
Personal summary
I have been a senior manager at high ticket retail businesses for nearly 10 years. In every position have grown sales significantly by focusing on two main things - Customer Service and the enabler of the later - people working in the business. From developing staff to further their career in short time to improving turnover and profitability through customer satisfaction, loyalty, aftersales and the whole customer journey excellence. I also hold an Masters degree in Executive Business Administration. I am interested in small/medium business analyses on Customer Satisfaction, strategy building, implementation, measuring & reinforcement.
Skills
CRM (Customer Relationship Management)10 Workshop - customer orientation5 Customer Service training for beginers7 Customer Service KPI creating, implementing and reinforcing7 Workshop - face to face sales7 Workshop - aftersales7 Customer Service strategy setting5Language skills
English
Fluent knowledge
Lithuanian
Native speaker
Russian
Beginner