Experienced Customer Service Specialist & Account manager with German & Hungarian

Personal summary

As a dedicated problem-solver with a strong foundation in critical thinking and communication, I bring a hands-on approach to tackling challenges and delivering effective results. My over 12 year experience as a bi-lingual Customer Care( English-German-Hungarian ) & Technical Support Specialist as also Account manager has honed my ability to analyze complex technical issues, collaborate with cross-functional teams, and ensure customer needs are met with utmost efficiency. My attached resume shows the highlights from my years of professional experience. My professional journey has instilled in me a "doer" mindset—one that thrives in dynamic environments where action and results matter. Whether diagnosing technical misconfigurations or streamlining support processes, I have consistently prioritized finding practical, actionable solutions. This proactive approach has not only earned me the trust of my colleagues and clients but has also fostered an unwavering commitment to continuous improvement. During my recent job search, I’ve used this period to reflect on my skills and identify areas for growth, ensuring I remain adaptable and ready to contribute meaningfully to a new team. I am confident that my blend of technical expertise, strong interpersonal skills, and a results-driven mentality positions me as a valuable asset to your organization.

Skills

SAP - basic administration (BC)4 Zendesk5 Shopify4 Salesforce5 Order Dinamics4 CyberSource4 Trade IT4 Amazon Marketing Services (AMS)4