Project & Programme Manager, Prince2, Scrum, Six Sigma

Personal summary

I am a seasoned Project and Programme Manager with several years of managerial experience in the fields of IM&T and ICT services; having been responsible for the analysis, planning and delivery of projects key to organisational success and within finite timescales. For example, I have: • Programme managed city-wide clinical system implementations. • Programme Managed regional data network implementations. • Programme managed a Data Centre Consolidation. • Programme managed a HQ Relocation bringing three disparate IM&T centres together. • Project managed City-wide COIN, VOIP and technical projects. • Project managed organisational transformation projects. • Project Managed national capital investment projects. • Implemented an ITIL compliant service desk system in line with industry best practice. • Implemented a Customer Service Excellence programme across ICT and IM&T directorates. I have participated in Change Advisory Boards, Technical Procurement Functions, Technical Assurance Groups and Software Development Groups. During my time I have been instrumental in the development and implementation of several key policies including Change Management, Release Management, Access Control, IT Security, Acceptable Use, Application Development, Procurement and Equipment Disposal. Coupled to this management background is a high level of technical knowledge & experience in the delivery of desktop and server support as well as network design and communications technology. My technical expertise and experience can be summarised as follows: • Microsoft, Apple Mac & Linux desktop operating systems and hardware platforms. • Microsoft Server Operating Systems and Hardware support. • Network design, implementation & management. • CISCO VOIP and Hosted VOIP Solutions including Call recording and call routing systems. • Cyber Security and Digital Security & Forensics systems (such as X-ways) This unique blend of technical service delivery skills and programme management skills allows me to effectively translate customer requirements in to operational plans, and to relay complex technologies to non-technical audiences.

Skills

Project management20 Program management15 Digital Forensics10 SCRUM10 PRINCE210 ITIL10 Requirements Analyst15 Project Quality Manager15 Six sigma10