Executive Assistant / CSR/ Chat

Hourly rate: members only

Availability: members only

Willingness to travel: On request

Professional status: Freelancer

Last updated: 23 Nov 2024

Total work experience:

Language skills: English,

Personal summary

I have nearly ten years of experience in customer service and virtual assistance, excelling in diverse roles that required strong communication and organizational skills. As a Customer Service Representative, I provided exceptional support via chat, email, and phone, resolving inquiries and complaints efficiently. I used tools like Follow Up Boss to track client interactions and ensure high-quality service. In the real estate sector, I worked as an Appointment Setter, coordinating schedules for agents, pre-qualifying leads, and updating client information in CRM systems. My attention to detail and follow-up strategies helped improve client engagement and appointment show rates. I also have experience in travel accounts, where I assisted clients with property bookings, facilitated communication with property managers, and resolved vacation-related issues promptly. Additionally, as a Medical Front Desk Representative, I scheduled telemedicine appointments, managed patient records, and ensured smooth operations.

Skills