Customer Success, AR/AP, VA, Customer Service, Tech Support

Personal summary

• Over 15 years of experience in customer support within the BPO and call center industry. • 5 years of supervisory and team management expertise. • Accounts Receivable/Accounts Payable (AP/AR), Bookkeeping expert. My expertise extends to the intricate facets of communication including phone, email and chat services. Below, I present a comprehensive list of my competencies, leadership skills, tool proficiency and other pertinent qualifications, all of which are poised to deliver substantial value to any forward-thinking organization: • Account Management • Phone Etiquette • Billing & Revenue Management • Accounting & Bookkeeping • Administrative Assistance • Debt Collection • Data Entry • KPI Monitoring • Customer Success Check-Up • Order Processing • Customer Satisfaction • Technical Support • Team Performance management • Process Improvement • Escalation Management • Customer Education • Quality Assurance • Problem Resolution • Collaboration • Reporting Tools in my proficiency include: • Google Suite • Microsoft Suite • Zendesk • Salesforce • Bill.com • Oracle NetSuite • Five9 • Freshdesk • SimPro • ServiceM8 • Shopify • Jira • Amazon Web Services • Comtrac • CSG • Ring Central • Slack

Skills

Technical Support10 Bookkeeping2 Customer Engagement6 Virtual Assistance2 Customer Support8