Rebecca CS Strategist
Hourly rate: members only
Availability: members only
Willingness to travel: Within the UK
Professional status: Freelancer
Last updated: 2 Oct 2024
Total work experience:
Language skills: English,
Personal summary
I’m an experienced Head of Customer Success and Experience with over 12 years working with SaaS Start-ups in both B2B and B2C whilst leading teams through periods of Hyper Growth. I’ve much experience in designing, executing and iterating Customer Success Strategies, whilst working closely with the wider business, creating the voice of the customer across the business. Working to three Key Metrics, I have consistently achieved 97%+ retention, Global 60+ NPS along with achieving quarterly and annual upsell targets, contributing to high levels of growth, seeing business’ through two P.E. lead sales.
Skills
CS and Operations Leader12 People Manager12 Salesforce8 Data base search8 Change management8 Employee participation10Language skills
English
Native speaker