Project Manager/Technical Recruiter/HR Administrator

Personal summary

I am Chris Yupangco, a seasoned service delivery leader, integrator and project manager with more than 10 years of experience managing call center startups and Fortune 500 companies on B2B and B2C services including digital marketing, sales, e-commerce, healthcare, financial, customer service including championing performance, people, client management and innovation. I am a great fit for this role as I've managed different teams and worked on different departments including recruitment, training, quality, operations, technology, marketing, product and workforce management and handled web designers, content creators, social media managers and marketers and virtual specialists. For more than 10 years, I have sharpened operations and marketing management skills through a series of demanding roles in the Healthcare and IT Industry at Optum, Finance and Insurance ( Allstate Financial and Prudential of New York) and Digital Marketing Industries (Sales Kiwi, Easy Health and Travel Care Hawaii). These experiences have geared me with the process knowledge and expertise necessary to lead strategic projects, optimize guidelines, and deliver outcomes while championing leadership to my employees. I used to work as a Client Success Manager with Sales Kiwi and handled more than 20 clients at the same time with different niches. I am proud to say that my client retention rate was 97% while my net promoter score is 98% for 11 months. The key to successful project management and operations for me is constant communication and collaboration with your clients while managing your team. I always make it a point that I just don't deliver numbers and figures and exceed the goals but also partner with them on various value-added initiatives to improve their profitability and efficiency. I am LEAN Six Sigma Expert and have delivered efficiency and quality improvements which translated to $100,000 to $350,000 savings. I am deliberate in my approach, especially in evolving operations related to a strategic relationship and I am someone who takes a seat at the table and has a voice in shaping the future of the business. I am someone who has a deep understanding of the market and business landscape and have proof of successful projects in the past.

Skills

Project management8 Six sigma5 Human resources management (HRM)8 Recruiting10 Health care7 Insurances8