JamieL_VA

Personal summary

My first job was as a call center agent in billing and sales department. We offer telecommunication services to US citizens and answer numerous inbound calls from customers to answer their billing inquiries and process their payments, activations and orders. Then, I became a live chat operator and an admin assistant for an outsourcing company. I answered incoming chat queries from aspiring applicants and potential clients, gathering their information and input it in a database so the BDM could contact them. After the pandemic, I became a Virtual Assistant of an accounting firm in Australia under an outsourcing company. That’s where I became like an office worker specializing in data entry tasks and other administrative tasks. I also handled my client’s marketing strategies in LinkedIn and performed lead generation, contacting possible leads and connections to identify who needs financial services. Due to management problems, I decided to become a freelancer, directly working with an accountant. Data entry, content creation, transcription, project management, email management, research, filing and transcription were my main tasks.

Skills

Data entry4 Project management - communication4 Administrative tasks4 Google Workspace7 MS Office (user know-how)4 LinkedIn Marketing2 Email Management4 Customer Service2 Live Chat Operation2 Filing2