Implementation Manager/ System Trainer/ERP

Personal summary

An experienced and dynamic Implementation Manager with extensive expertise in IT systems, ERP implementations, and end-user training. I have a proven track record of managing complex system implementations from initiation through to Go-Live, with a focus on configuration management, business process mapping, and stakeholder engagement. My strong project management skills, supported by PRINCE2 Foundation certification, enable me to deliver projects on time and within budget while maintaining a high standard of quality. I excel at optimising business processes and enhancing user experience through system implementations that ensure long-term success. My experience spans multiple sectors, particularly healthcare, where I have successfully led numerous e-Rostering and workforce management system implementations, including HealthRoster (Allocate), HealthRota (HealthRota Ltd), and eJobPlan (Allocate). Additionally, I am adept at developing comprehensive training programmes, conducting workshops, and creating user documentation to ensure smooth transitions and effective user adoption. With a commitment to continuous improvement and a results-driven mindset, I combine technical expertise with strong leadership and communication skills. I am highly skilled at collaborating with key stakeholders, managing cross-functional teams, and delivering innovative solutions that drive operational efficiency. Passionate about using technology to solve business challenges, I am dedicated to delivering solutions that exceed expectations and meet organisational goals.

Skills

Project configuration management8 Project management14 System Implementation manager7 PMO10 project support officer2 System support/Trainer8