IT Service Management Expert

Personal summary

A strategically focused Senior Service Design, Delivery, Change and Transformation Professional, with a proven record of success in the analysis, design and implementation of innovative, progressive and strategically successful projects and programmes within highly regulated, time-sensitive organisations. Formally qualified ITIL Expert, with extensive experience implementing ITIL and SIAM operating principals and integrating ITIL based models into DevOps cloud-based delivery models. Design and delivery of multi supplier service models, using both in house and external suppliers. Extensive experience of vendor management and commercial contract management of multi layered supplier delivery models. Experienced in delivering services on GCP, AWS and Azure cloud platforms. Account management and product design of cloud and hosted services from both a supplier and client perspective Led a number of programmes to transition new services into live operation. Acknowledged for the innovative application of new and extended management, risk and compliance skills, to drive quality, efficiency and client-orientated improvements, whilst planning and delivering strategic projects to maximise resources, and overseeing system design and development. Consistently reviewing and improving operating processes and practices within numerous organisations Results focused leader and manager, delivering coaching, training and mentoring to build cohesive teams, ensuring the achievement of individual targets and corporate objectives, and establishing career progression paths, in compliance with a variety of industry and statutory regulatory standards.

Skills

IT service management (ITSM)20 ITIL20 Service management20 Service-level-management (SLA)20 Service-lifecycle-management (SLM)20 Supplier management20 Supplier Relationship Management (SRM)20 Contract Management20 Budgeting20 Project- / team leading (IT)20