Product Service Manager & Business Intelligence
Hourly rate: members only
Availability: members only
Willingness to travel: Nearby (100 km)
Professional status: Freelancer
Last updated: 13 Jun 2024
Total work experience:
Language skills: English,
Personal summary
Accomplished professional with extensive experience in maximising process developments across global service networks. Remarkable efficiency in devising advanced data analysis and predictive analytics that enhance business efficiency and reduce costs. Proven track record in managing large-scale projects, optimising resource allocation, and increasing operational efficacy. Skilled in managing customer relationships and optimising account management through data-driven insights and robust reporting mechanisms such as Salesforce. Proficient in fostering strong stakeholder relationships, negotiating service processes, and delivering substantial improvements in business performance metrics. Strong leadership capabilities in managing cross-functional teams to implement scalable business intelligence solutions and maintain high standards in customer and after-sales service management.
Skills
SQL4 Microsoft Office 3655 MS Office (user know-how)10 Salesforce6 Data analysis10 Telecommunications / networks10 Service management15 Maintenance, repair and operations (MRO)15 Account management10 Process control10Language skills
English
Native speaker