Customer Service

Personal summary

I have been working within the public and private sectors for over 40 years, and my experience is wide and varied. I have worked in customer service at a management level and am extremely experienced in working within the customer relations field both from a client point of view and a company point of view. I have over 30 years of experience in personnel management from recruitment to induction and training a variety of staff in many customer-facing roles. I am an excellent communicator and have presented training and evidence-based work to various clients. Managers and funders. I have many valuable years of experience in direct sales both on a one-to-one and corporate basis with a high yield of results across several sectors. I am well versed in the use of IT and technology and have experience with many types of software applications. I have several tears experience e of market research and find my professional and calm approach enables customers to feel at ease with me and share pointe of view in many subjects

Skills

Lead Generation20 Appointment setting20 Revenue Growth10 CRM (Customer Relationship Management)15 telemarketing30 closing15 Customer Service14 Complaint Handling30 Microsoft Dynamics CRM15 Management25