E-Commerce / Virtual Assistant/ Expert Customer Service
Hourly rate: members only
Availability: members only
Willingness to travel: Within the UK
Professional status: Employee
Last updated: 23 Mar 2024
Total work experience:
Language skills: English,
Personal summary
With 13 years of experience in call centers and my background as a virtual assistant/customer consultant for an e-commerce firm since 2020, I'm eager to bring my skills to your team. In my career, I've thrived in customer service roles, handling calls, emails, and chats, as well as providing technical support and back-office assistance. Specifically in the appliance repair industry, I've been dispatching and routing technicians efficiently, organizing their schedules and routes by area, and scheduling customer appointments. I ensure all necessary details are gathered to streamline the technicians' visits and be able to assess the customer's appliance problem before the visit. I also take notes and tasks to order required parts and tools ahead of time.
Skills
CRM (Customer Relationship Management)18 Customer analysis17 Call Center13 Dispatch handling4Language skills
English
Fluent knowledge