Adeola Osinaike

Personal summary

I have spent years volunteering at both Citizens Advice and North Kensington Law Centre in London as a general adviser and Administrator / Volunteer Caseworker, utilising my 5 years of customer service experience (in everything from retail to hospitality and advice services), familiarity with the Microsoft Office suite (Word, Excel, SharePoint, Outlook, etc) and work ethic to register, signpost and assist clients in person, via the telephone and via email alongside scheduling appointments and meetings, dealing with finances, post, etc. This is in addition to assisting the solicitors and senior caseworkers with employment, immigration and benefit related matters, either by doing research, case strategies, applications (including fee waivers), drafting documents or writing client letters. In one of my prior roles at CB Solicitors where I was managing over 140 clients, dealing with billing and auditing, as well as a lot of independent research, administrative work and applications to the Home Office with very tight deadlines. All of this has moulded me into an individual who is prepared to be proactive, hardworking and motivated to hit targets. I have also worked as an Office Administrator for HMRC as well as a Data Admin for Cadent Gas (Enzen Global), as well as at several law firms where accuracy, excellent communication skills and being a strong team member are key parts of my function in the role. I have a well equipped home office with high speed internet (120 mbps for both upload and download speed) with a dedicated webcam, microphone and a custom built high spec computer. I am also extremely used to getting to grips with new systems and managing my own workload effectively whether I am working from home or in the office. Lastly I have several years worth of experience with audio transcription, video and photo editing (Adobe Creative Cloud, Capcut, etc), SEO and Wordpress, having run podcasts, socuial media for brands and participated in live moderation of online platforms.

Skills

SEO / SEM5 Legal advice4 Database administration1 Personnel administration3 CRM (Customer Relationship Management)5 Marketing4 MS Office (user know-how)8 Applied research5 transcription3 Social media marketing5