IT Support Engineer

Personal summary

Dedicated IT Support Engineer with a passion for delivering unparalleled technical solutions and exceptional customer service. With a solid foundation in troubleshooting and a keen eye for problem resolution, I have successfully navigated complex IT environments, ensuring seamless operations for diverse organizations. My commitment to staying at the forefront of technology trends, combined with a collaborative approach to project management, has consistently yielded positive outcomes for both end-users and organizational objectives. Key Strengths: Technical Expertise: Proven ability to diagnose and resolve intricate hardware and software issues, ensuring minimal downtime and optimal system performance. Proficient in Windows and Linux server administration, Active Directory management, and network configurations. Customer-Centric Approach: Adept at communicating technical concepts in a user-friendly manner, fostering positive relationships with end-users. Committed to delivering prompt and effective support to enhance overall user satisfaction. Project Leadership: Extensive experience leading and contributing to IT projects, including system upgrades, software implementations, and infrastructure enhancements. Skilled in collaborating with cross-functional teams to achieve project success. Security Focus: Implemented robust security measures, including antivirus solutions, firewalls, and security protocols, to safeguard organizational assets. Conducted security awareness training to fortify a culture of cybersecurity. Documentation and Reporting: Maintained meticulous documentation of IT assets and procedures, facilitating streamlined operations. Generated insightful reports on system performance and incident resolutions for continuous improvement. In my pursuit of excellence, I hold Computer Science from Punjab Technical University and maintain relevant certifications. My commitment to ongoing professional development ensures I stay ahead in the rapidly evolving IT landscape. I am passionate about contributing my technical acumen and problem-solving skills to support the success of your projects. With a proactive mindset and a history of positive contributions, I am eager to bring my expertise to your team and help achieve your IT goals.

Skills

Hardware troubleshooting and repair1 Operating system installation and configuration (Windows, macOS, Linux)1 Network troubleshooting and administration1 Server administration (Windows Server, Linux Server)1 Active Directory management1 Virtualization (VMware, Hyper-V)1 IT security and antivirus management1 IT infrastructure planning and implementation1 Cloud computing (AWS, Azure, Google Cloud)1 Remote desktop support1