IT Technical Specialist

Personal summary

Hey, I'm Phil an IT Technical Specialist With over 20 years of professional experience, including more than 17 years dedicated to IT and technology, I offer a rich reservoir of knowledge and expertise that positions me as an invaluable asset to any IT team. I am deeply committed to continuous learning and growth, actively pursuing both formal training and independent research endeavours to stay abreast of the latest industry developments. • Proficient in providing technical support for PCs, laptops, and printers • Qualified to repair PCs, Laptops and Servers including Dell Certified • Familiar with Network and Server architecture, including routing, switches and WANs • Installation and management of Toshiba and Canon Printers, Including Server management • Skilled in Windows Server support and administration, Installation up to Server 2016 • Experienced in software support, specializing in NIS and cybersecurity • Experienced with VMWare, Administration of Devices • Experience with Active Directory and Group policy management • Proficient in the use of System Configuration Manager • Skilled in PowerShell, VBS and Command Line scripting • Proficient in data engineering methodologies • Well-versed in programming languages including PowerShell, Python, SQL, and HTML • Familiar with AI prompt engineering techniques • Competent in utilizing no-code workflow tools • Experienced in project and change management methodologies, including use of Jira and Cherwell • Capable of delivering exceptional customer support and training • Skilled in documentation practices, use of Confluence • Proficient with common software packages, including Microsoft Office • Familiar with Cyber Security techniques and management tools such as Sentinel One, McAfee ePO, CyberArk and Tanium Formal Training • PowerShell Scripting • Oracle SQL • Microsoft Windows 10 Deployment and Administration

Skills

Windows 109 Windows 715 Windows Server (allg.)15 SQL3 IT support18 IT technician /field engineer18 IT System management18 Computer engineering18 Jira5 Microsoft System Center5